Privacy Policy
Last Updated: March 2025
At kirellanova, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our monthly budgeting services. We're committed to transparency about our data practices and your rights under Australian privacy law.
This document complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you have questions or concerns, we encourage you to reach out directly.
Privacy Officer Contact:
Email: help@kirellanova.com | Phone: +61 419 730 636
Cnr Fitzroy & River Sts Dubbo NSW 2830, Australia
Information We Collect
We collect different types of information depending on how you interact with our budgeting platform. Some information you provide directly when creating an account or using our services. Other data we gather automatically through your use of the platform.
Account Information
Your name, email address, phone number, and payment details when you register or subscribe to our services. We need this to create your account and process transactions.
Financial Data
Budget categories, income amounts, expense records, and financial goals you enter into the platform. This helps us provide personalized budgeting recommendations and insights.
Usage Information
How you interact with our platform, including pages visited, features used, and time spent. This helps us improve functionality and user experience.
Device Data
IP address, browser type, operating system, and device identifiers. We use this for security purposes and to optimize our platform for different devices.
Information You Provide Voluntarily
- Registration details when creating your kirellanova account
- Budget entries including income sources and expense categories
- Communication records when you contact our support team
- Survey responses and feedback you choose to share
- Profile customizations such as currency preferences and notification settings
How We Use Your Information
Your information serves specific purposes related to providing and improving our budgeting services. We don't use your data for unrelated purposes without your consent.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Service Delivery | Account info, financial data, usage patterns | Contract performance |
| Payment Processing | Payment details, billing address | Contract performance |
| Customer Support | Contact details, communication history | Legitimate interest |
| Platform Improvement | Usage data, feedback, device information | Legitimate interest |
| Security & Fraud Prevention | IP address, login data, transaction patterns | Legitimate interest & legal obligation |
| Marketing Communications | Email, name, preferences | Consent (opt-in) |
Financial Insights and Recommendations
We analyze your budget data to provide personalized insights about spending patterns and savings opportunities. This analysis happens automatically within our platform but you can disable specific features if you prefer not to receive recommendations.
Your financial data never leaves our secure systems for marketing purposes or third-party analytics beyond essential service providers described below.
Data Sharing and Disclosure
We don't sell your personal information to anyone. The only times we share your data with third parties are when it's necessary to provide our services or when legally required.
Service Providers We Work With
- Payment processors: We use trusted Australian payment gateways to handle subscription payments securely. They receive only the information needed to process transactions.
- Cloud hosting providers: Our platform runs on secure Australian data centers. These providers have access to stored data but are contractually bound to protect it.
- Email service providers: When we send you account notifications or updates, we use email platforms that process your email address and name.
- Customer support tools: Support tickets and chat histories are stored with specialized software to help us respond to your inquiries efficiently.
All service providers sign agreements requiring them to protect your information and use it only for the specific purposes we authorize.
Legal Disclosures
We may disclose information when required by Australian law, court order, or government request. This includes cooperating with law enforcement in cases involving suspected fraud or illegal activity. Before making such disclosures, we carefully review requests to confirm they're legally valid.
We will notify you of legal requests for your information unless prohibited by law or if notification could compromise an investigation.
Your Rights Under Australian Privacy Law
The Privacy Act gives you several rights regarding your personal information. We've built tools and processes to help you exercise these rights easily.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this in a portable format within 30 days.
Correct Inaccuracies
Update or correct information that's outdated or incorrect. Most details can be changed directly in your account settings.
Delete Your Account
Request permanent deletion of your account and associated data. We'll process this within 30 days, subject to legal retention requirements.
Restrict Processing
Ask us to limit how we use certain information while we verify accuracy or address your concerns about data use.
Object to Processing
Opt out of marketing communications or object to processing based on legitimate interests. Your service access won't be affected.
Lodge a Complaint
File a complaint with us or the Office of the Australian Information Commissioner if you believe we've mishandled your data.
How to Exercise Your Rights
Email us at help@kirellanova.com with "Privacy Request" in the subject line. Include your account email and specify which right you want to exercise. We'll verify your identity and respond within 30 days.
For account deletion, we recommend exporting your budget data first. Once deleted, we can't recover your information.
Data Security Measures
Protecting your financial information is our top priority. We use multiple layers of security to prevent unauthorized access, disclosure, or loss.
- Encryption: All data transmitted between your device and our servers uses TLS 1.3 encryption. Stored data is encrypted using AES-256 standards.
- Access controls: Employees access customer data only when necessary for specific job functions. All access is logged and monitored.
- Regular audits: We conduct quarterly security assessments and penetration testing by independent firms to identify vulnerabilities.
- Secure infrastructure: Our servers are housed in Australian data centers with physical security, redundant systems, and 24/7 monitoring.
- Account protection: We enforce strong password requirements and offer two-factor authentication for additional security.
- Breach response: If a data breach occurs, we'll notify affected users within 72 hours and provide guidance on protective measures.
What You Can Do
Enable two-factor authentication on your account, use a unique password for kirellanova, log out when using shared devices, and never share your login credentials.
Be cautious of phishing emails. We'll never ask for your password via email or phone. If something seems suspicious, contact us directly to verify.
Data Retention and Deletion
We keep your information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
Retention Periods
- Active accounts: We retain all account data while your subscription remains active and you continue using our platform.
- Cancelled accounts: After cancellation, we keep basic account info for 12 months in case you want to reactivate. Budget data is deleted after 90 days unless you export it first.
- Financial records: Payment and billing information is retained for 7 years to comply with Australian tax laws.
- Support communications: Customer service records are kept for 3 years to maintain service quality and resolve potential disputes.
- Marketing data: If you opt into marketing emails, we retain your preferences until you unsubscribe or your account is deleted.
When data reaches the end of its retention period, we securely delete it using methods that prevent recovery. Backups are also purged according to the same schedule.
Cookies and Tracking Technologies
We use cookies and similar technologies to make our platform work properly and understand how people use it. You can control cookie settings through your browser.
Types of Cookies We Use
Essential Cookies
Necessary for the platform to function. These remember your login status and security settings. Cannot be disabled without breaking core functionality.
Preference Cookies
Remember your choices like currency format, notification preferences, and dashboard layout. Make your experience more personalized.
Analytics Cookies
Help us understand which features get used most and where people encounter problems. We use this to improve the platform.
We don't use advertising cookies or sell cookie data to third parties. Analytics data is anonymized and used solely for platform improvement.
Children's Privacy
Our budgeting platform is designed for adults managing their own finances. We don't knowingly collect information from anyone under 18 years old.
If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it. Account holders must be at least 18 or have parental consent to use our services.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a prominent notice on the platform.
Continued use of kirellanova after policy changes means you accept the updated terms. We encourage you to review this page periodically, especially before sharing new types of information.
Previous versions of our privacy policy are available upon request if you want to see what's changed over time.
International Data Transfers
Your data is stored on servers located in Australia. We don't routinely transfer information overseas. In rare cases where international transfer is necessary (such as specialized technical support), we ensure adequate protections are in place.
Any service provider accessing data from outside Australia must meet equivalent privacy standards and sign agreements protecting your information according to Australian law.
Business Transfers
If kirellanova is acquired by or merged with another company, your information may transfer to the new entity. We'll notify you before any such transfer and explain how privacy practices might change. You'll have the option to delete your account before the transfer if you prefer.